Landlord Guarantees

Below are the ways in which Edwards Windsor guarantees their services, and offers protection and benefits to Landlords:

We guarantee your rent will be paid even if your tenant falls into arrears. Yes, that’s right – if your tenant doesn’t pay their rent, we do.

We will provide you with a current likely rental range for any new property. If the new property is rented below the minimum rent we quoted, we guarantee that you will be released from the obligation to pay a letting fee.

We guarantee to let your property within a maximum period of three (3) weeks from the date advertised, or we will provide two (2) months free of management fees.

We guarantee that you will NEVER have to pay more than one letting fee in the same 12 month period. If your tenant vacates during the first 12 months, we will find a replacement at no additional charge.

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Edwards Windsor

4.8

Based on 471 reviews

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Christopher E

22:16 29 Aug 22

Edwards Windsor sold us our dream home that we will be living in for the next 30 years. We had a number of issues from other services involved in the sale, but Edwards Windsor were professional, understanding, reliable and friendly. Keep up the good work!

Tanya Waterhouse

23:46 28 Jul 22

I would like to thank Dave who recently did maintenance on my rented property. He did a great job, was punctual & courteous and fixed everything that needed to be done. Thanks again! 😊

Emily Williams

23:36 28 Jul 22

Dave the maintenance Man is great, super friendly, warm, good energy around him. He was great with his work he did for our home. The kid's loved having him here, they thought he was pretty cool 😊

Natasha Casey

02:38 19 Jul 22

Ellie has been excellent !!The application process was quick and efficient. Ellie clearly just gets things done! Well done for your hard work and dedication Ellie, we appreciate your prompt response to our application and for taking us on as tenants.

Tamika Carr

08:33 14 Jul 22

We cannot recommend Michal and his team enough. We sold our a property through Michael and found working with him so easy. He was always available to answer questions and help us where possible with what ever we needed. Thank you for you amazing work and help.

aleisha ring

08:19 04 Jul 22

Declan is without a doubt one of the most professional and transparent agent that I've had the pleasure working with. His communication and commitment to clients is extraordinary, you can tell he goes above and beyond. As well as always putting the interest of his clients first and foremost. I highly recommend for anyone who is looking to buy or sell their home.

Bottles McJim

00:49 01 Jul 22

Posting specifically about a rental experience with Danielle West;During the tenancy, Danielle was nothing but highly professional and capable, solving any issues rapidly, while also understanding the joys of great conversation and the importance in building a great rapport. I wish her all the success in the future.

Glen Henson

12:10 03 Jun 22

My partner and I have had an excellent experience renting with Edwards Windsor. The manager of the property, Leah Morse, has been quick to answer all of our queries, and very polite. Also, Dave has been responsible for several repairs around the property. We have been impressed with his work and found him to be efficient, friendly, and helpful. They have both made us feel like valued clients.

Tam “Sea glass” B

13:20 31 May 22

I would strongly recommend Edwards Windsor to anyone in the buyers market or even renters. They are always extremely pleasant to deal with & go above & beyond to help you out with anything in their capabilities. You actually feel valued as a customer & get treated with the utmost kindness.

Byron Arnold

00:56 17 May 22

Michael’s sold my deceased father’s house for us and we were incredibly happy with his service. The whole process started while my fathers was still living in Aged Care and Michael guided us on preparing the house for sale. This part of the process went on for a year and there was never any pressure to list the property before we were ready. Unfortunately Dad passed away just as we were ready to list and then delays were caused by Public Trustees. Michael once again helped us deal with Public Trustees to get through this barrier. Michael had 2 offers within a week of being allowed to actively market the property and the price easily exceeded our expectations. His communication, willingness to advise and professionalism were exceptional throughout the process.

Chelly Worth

09:47 29 Apr 22

The Staff at Edwards Windsor Rentals are the genuine real deal, l make mention Leah the property manager, nothing was to much trouble, Leah was available to take my phone calls and was prompt with all she said she would do, Thank you Leah l could not have done it with out you, you went above and beyond.I must also make mention of Julie, she looked after me whilst Leah was on a well earned break.Just goes to show what lovely caring people work at Edwards Windsor.In really appreciate your kindness in not only actioning but the phone call feedback .THANKYOU SO MUCH JULIE

Kate Cawthorn

03:31 26 Apr 22

Every touchpoint I have had with Edwards Windsor since the beginning of our tenancy has been a great experience, from reception all the way through to maintenance. In particular, Dave has been so helpful with fixing the few little things that needed to be done around the property. He's always friendly, courteous and keeps me updated with everything that needs to be done.Great service!

Steve Perrin

08:15 12 Apr 22

Great dealings with Edwards Windsor property on the selling of our house. Jane, Michael and Phil all conducted themselves in a professional manner and went above and beyond to provide the best property management service that anyone could offer. Thank you Michael again for a good outcome and we wish you all the best in the future!

Jenny Denholm

00:39 10 Apr 22

As a tenant, I have had a lot of contact with Leah (property manager) and Dave (property maintenance) and both have been fabulous. I can’t fault them. Excellent, timely communication; friendly; respectful; and Dave has done a great job of fixing things around the apartment. They make life as a tenant easy and painless.

Nora Faure

06:22 05 Apr 22

Although it won't let me review from my public profile as opposed to my personal one, I would like to leave a review regardless.Ellie from the Hobart team was super helpful, informative, and punctual during my time renting with Edwards Windsor Hobart.All my emails and concerns were answered with the highest care and professionalism.All maintenance issues I submitted were taken care of promptly, and I was never left waiting for a response or with any broken promises.One such example would be when I called about my roof tiles being displaced, and she had someone out by the next day to fix them.10/10 would love to have her as my property manager again : )- Cheyenne Scholz

Lucy Oates

04:45 03 Feb 22

Michael Schofield helped us purchase our first investment property in February 2022. Michael was so helpful and fast with any query’s or concerns we had along the way. Michael’s friendly, knowledgeable and professional demeanour made us feel comfortable and confident that we were making the right choice, and that we were in good hands. I would 100% recommend Michael at Edwards Windsor and will definitely seek his expertise for any further house purchases or sales into the future.

Julie Avery

01:01 27 Jan 22

Jane Hyland listed our bush property 3 years ago. We chose Jane because of the values of Edwards Windsor and because of the agents we spoke with, she was honest and clear about how she worked.Jane has worked diligently for us and we have had several good offers over these years. We did not accept these offers because my husband was not prepared to part with the property - he just loved it and the animals it housed.Jane recently found a perfect purchaser who also loves the property and will make it into a bushland home. Jane negotiated upwards and at the end the price was just too good to refuse (sometimes practicality has to over rule heart). Jane was fantastic, talked my husband through the offer and the comparisons, so we could see that the price was fair (and good) and worked with the purchaser so we had a little time to read all the paperwork and be comfortable with the decision. We had confidence that Jane was doing the best she could for us.I hear now that Jane is leaving Edwards Windsor. I am sure that the company is disappointed to loose such a valuable team member who is honest, trustworthy and truly cared about her clients.As I dont know other people in the Edwards Windsor team, so I cant personally recommend them. However if they are as good as Jane, then I am positive other clients will be satisfied with their service.

James Ritchie

03:37 01 Dec 21

I have had an excellent experience as a tenant with Edwards Windsor over the past three years. My wife and I have rented many properties over the past decade and this was by far the best experience. Danielle West was our property manager and did a fabulous job.Communication was friendly, quick and very clear. Maintenance was attended to promptly. We have nothing but positive feedback to report.

Delia Carr

02:18 17 Nov 21

When your making life changing decisions…It’s a lovely memory when you have been carefully guided by a professional…. 😊I look back on the experience of selling my home with Edwards Windsor in Hobart….with a gentle smile 😊Declan Hickey and the amazing team were always very considerate and professional in the sale of my home 🏡I would highly recommend them if your consideringSelling your home or buying your first home…..

Sophie B

21:06 16 Nov 21

Husband and I have been trying to get in touch all week for a Leslie vale property, no one would call me back and no agent listed. Now sold to someone else - despite the fact we’d potentially have had a higher offer. Poor service for a keen buyer who still cannot get anyone to reply other than ‘the agent will call you’

Sue Linkletter

06:45 29 Oct 21

Jane Hyland recently sold an investment property for me. She is wonderful to deal with, very professional, honest, patient, and goes above and beyond to make sure everyone is happy with the outcome. I have no hesitation in recommending her to anyone wanting to buy or sell.

Caroline Toth

04:04 19 Aug 21

Edwards Windsor have been brilliant with managing my investment property. They provide excellent customer service and have responded to all the tenant's and my queries quickly and professionally. I recently decided to sell my house and Declan Hickey was amazing throughout the process. He was instrumental in getting me a fantastic result. Declan was continually helping me through the process as was Leah Morse to ensure I got the best result possible.I highly recommend Edwards Windsor and their staff for their customer service, attention to detail - their quality of service is unmatched! 5 stars!

Rain Yu

00:16 18 Aug 21

Our family have known the property manager, Danielle West for two years since we moved to Tasmania. She is a really reliable and trusting agent. When we needed repair, she always responded immediately and provided best service for us. We are very satisfied with her quality of work:)

Mojgan dasgar

02:39 26 Jul 21

Dear Leah and Danielle,I can't thank you enough for what you have done for me and my family during the past 2 years and I am very pleased with your outstanding supports. I remember the very first day when Leah called me to give me the approval news at the very challenging time of my life and her trust made our day. Also Dear Danielle, who have always been very responsive and caring. We will never forget you guys. I wish you and the whole crew a continued success and bright future.

Iris D

00:28 08 Jul 21

I had the pleasure of dealing with Fernanda O at EW. It was a challenging situation but she went above and beyond to deliver an outstanding professional customer service. I was very pleased with her outstanding communication skills. She is firm and articulates her position well, but importantly , she also takes the time to listen and to consider a different point of view. She was able to collaborate very well with me and was successful in obtaining a positive solution in a timely manner. Thanks again Fernanda. You are a great asset to Edwards Windsor.

Graham Reynolds

23:48 01 Jun 21

I rented a property from Edwards Windsor Real Estate in Hobart for nearly two years. The property was managed by Danielle West. Over the tenancy there were a few structural issues to resolve with the relatively new property. Danielle was excellent in communicating the needs of the owners to resolve these issues and ensured a good balance between tenant and owner needs. Great person to deal with. Very professional.

Chris Unwin

07:16 23 May 21

As a seller from interstate with slightly more complex sale arrangements, it was important to have an agent who understood the unique characteristics of our sale. Jane went out of her way to ensure that all aspects were taken care of. The extra attention to detail ensured we obtained the best possible price in the current market.

Lincoln Wong

09:03 17 May 21

I am a tenant at a property managed by Danielle – Danielle has been extremely helpful during the routine inspections and very responsive regarding maintenance requests. The maintenance provider, Dave did a clean and professional during our latest repair for the bathroom. My interactions with the rest of the team at Edwards Windsor have also been positive where they were helpful with prompt communication even after business hour.

Fiona Cowle

06:28 13 May 21

I’m a tenant of Edwards Windsor and have been since 2017... I recently had a change of property manager Ellie Grave.I have found Ellie to be very professional in all she does, very helpful & when my last inspection came around I found her to be very through in maintanence & finding something that needed doing that I didn’t pick up on! Fantastic to deal with!I’ve never had any issues renting with Edwards Windsor Real Estate & I hope to remain in my home for a long time yet to come

kathy Jackson

08:28 12 May 21

An ethical organisation...dedicated and professional staff...punctual, experienced and very available. Honest, up front and there for the long run. Genuinely striving for the best outcome. Solid, dependable and trustworthy - they tick all boxes.

Garry Records

04:08 04 May 21

Really good service. Happy with the Maintenance ,Dave Mockett has done an amazing work. Thank-you Buddy😊

Beth Rad

07:56 27 Apr 21

I understand now why people say buying a house is one of the most stressful processes to go through, on top of the normal stuff, we did it in an incredibly 'hot market'. We can't thank Jane Hyland enough for being a breath of fresh air. She was a pleasure to deal with, took the time to explain things to us, and always kept us up to date. When the day comes for us to sell our house (hopefully not for a long time!) we will be in touch with Jane.

Ivona Kunce

23:11 16 Mar 21

The best service I have ever received in Tasmania. Special thanks to Jane Hyland for helping to get us our dream house! Great communication, proactive and customer focused. Couldn't recommend enough!

Stephen Leonard

23:17 14 Feb 21

Great communication and attention to detail. Recently appointed to manage the property so early days but great so far.Clear communication when necessary with good adviceConsistent clear communication. Most obliging staff.

Nina McMahon

22:26 11 Feb 21

My partner and I recently went through the process of listing our home for sale with Edwards Windsor, and we couldn't have been happier. Our experience with our agent Jane Hyland completely changed our opinion of the Real Estate profession overall. Jane listened carefully to us at all times, was timely and enthusiastic throughout our dealings and was clearly "on our side" as inexperienced sellers. I highly recommend Edwards Windsor's approach to realty and Jane in particular as an agent for anyone who is interested in an ethical and helpful approach to selling their house.

Matthew McCormack

22:08 29 Nov 20

Great service from Mark Cobern in securing new tenants. A pleasant, professional and productive experience and someone I would recommend working with having done so now for multiple years.

Glenn B

23:19 19 Nov 20

A great company to rent through, very professional, always responsive if you have to get in touch with them. Leah and Madeleine have been great to deal with. It's nice to rent through a company that has their act together as it just makes life easier.

Greg Muir

07:11 08 Nov 20

We have had Property leasing and sales dealings with Trevor Fox for several years now and have found his attitude to be very Professional . Trevor has always been determined to ensure that we are kept informed of any prospects and any queries relating to the transactions.We thoroughly recommend Trevor and the other Edwards Windsor team members.

Brad Tilbury

23:55 05 Nov 20

I was recently assisted greatly by Claude Alcorso - Commercial Sales & Leasing Representative from Edwards Windsor Hobart with the commercial lease for my business location. Claude was a pleasure to deal with due to his great communication, reliability, attention to detail and general work ethic to assist me through the entire process. I would highly recommend Claude going forward and I hope to work with him again in the future.

Judy Bear

21:21 03 Nov 20

Edwards Windsor property agent is wonderful. They are very helpful and professional. They always respond positively with customer's email. Best choice.

Jenny Stonier

00:38 28 Oct 20

Claude Alcorso and the team were great to work with and they succeeded in achieving a very satisfactory outcome for both buyer and seller. Claude is a good listener, prompt, polite and easy-going. I couldn't recommend him more highly!

Chris Gillam

03:08 27 Oct 20

Trevor Fox | Principal, Commercial Sales & Leasing at Edward Windsor has assisted our company several times over the last couple of years with commercial property purchases, I find his personal approach and knowledge of the market place to be outstanding. Would personally highly recommend this company.

A Google User

02:21 17 Oct 20

We recently sold a property in New Town. As Edwards Windsor had managed the rental on the property for a significant time, we felt confident with them also managing the sale. Our agent, Jane Hyland, was responsive and professional. The property sold quickly with a minimum of fuss and we understand the buyers were thrilled with their purchase. Thanks to the team at EW for high quality service.

Eve Nelson

23:22 01 Oct 20

When it came to the sale of our home Jane approached it with a professional and thoughtful manner. She clearly took the time to ensure our property was made available to every potential buyer and worked tirelessly to make this process as successful as it could be. By allowing all potential buyers to view our property I have no doubt that Jane and the team achieved not only the highest possible price but the best offer to suit our circumstances.

Erinna Collins

03:23 23 Sep 20

As first home buyers, the intricacies of the property market were very daunting. After visiting many other open homes, Jane Hyland's honesty and transparency were immediately apparent - and so refreshing after some of our other experiences! Jane was accommodating for us and our many questions; her willingness to share her wealth of knowledge helped us feel confident as we took this next step in our lives. With Jane's help were able to feel confident about buying our home and couldn't be happier with the purchase

Suzzette Holloway

10:31 15 Sep 20

Scott, has been invaluable in helping us out with our Seafood factory in Cambridge over the last few months. He is honest, professional, knowledgeable and reliable and we would highly recommend him.

RewFlavour

12:46 06 Sep 20

Michael Schofield managed my first investment property purchase. He was professional, friendly and very responsive. I would highly recommend Michael and his team for any smooth transaction.

Judy Sherrin

04:31 21 Aug 20

Have always had quality service,get things that needed to be done around the unit very quickly .Thankyou so much for the good service.

Anna Nelson

07:47 06 Aug 20

A huge thank you to Jane Hyland for her support throughout the process of purchasing our first property. As first time buyers my partner and I were both nervous at times but Jane was amazing in her approach and ability to clarify all situations. Thanks again Jane we absolutely love our new home! 😊

Yurgen Riske

03:33 15 Jul 20

I picked Jane Hyland because she had sold a friend's property above the asking price. I found Jane Hyland very accommodating and unrelenting in the way she really wanted to get an agreement together. At the same time she is very lady-like with all its positive attributes like being trustworthy, reliable and caring. I totally recommend her.

ingrid van putten

00:14 03 Jul 20

Excellent service - selling my house was made very easy and with minimal stress. Thanks to Declan Hickey who was very helpful and efficient.

Kreepy The Klown

07:53 25 Jun 20

Michael Schofield and team went above and beyond helping us to sell our house. He also helped us with buying our house we wanted. I can't recommend them enough. If your looking to sell your house or buy a house go to Edwards Windsor. Steven and Family

Christine McConnon

03:41 16 Jun 20

I have had Edwards Windsor look after my property for many years. I have been impressed with their professionalism and knowledge. They have recommended suitable tenants only.

Stella Song

06:16 05 Jun 20

Our renting experience with Edwards Windsor is enjoyable especially with our agent Kayla! She has been our agent for a year and the next year. She's a caring person who is passionate about answering all the questions that we have and always happy to find solutions for us. She made the whole renting process so easy! Thank you Edwards Windsor! Thank you Kayla!

Lucy G

02:09 05 Jun 20

As a lessee, I have dealt with Trevor Fox on my last 2 commercial tenancy negotiations. I have found him to be very honest and responsive to questions and concerns. He has been very professional in all dealings and a pleasure to work with. I found Edwards and Windsor quickly and efficiently dealt with all my questions. I recommend Trevor and the team for any commercial leasing requirements.

Elly Rashleigh

01:35 05 Jun 20

As a first time renter, I cannot recommend Edwards Windsor enough. Kayla Cannan, the property manager, is always prompt and efficient at responding to any queries and resolving any issues we may have. Her professional and friendly conduct is most appreciated. She is an asset to the company.

Emalisa White

02:26 12 Mar 20

My partner and I had the most wonderful experience working with Michael. He is personable and attentive, has an impeccable attention to detail and takes the time to communicate with clarity and empathy. He brings a wealth of knowledge of the industry and was forthcoming with advice and information that put our minds at ease and gave us an opportunity to enjoy our experience. We are both so grateful for the care and attention he puts into his work.

Danzel T

23:02 10 Mar 20

Rented two properties under Edwards Windsor for 3 years now, and couldn't be more happy with it. Rebecca Such has been our agent for all 3 years and by far the best agent we could ever ask for. Special thanks as well to Dave in maintenance too for his professionalism in arranging property maintenance with tenants. I would highly recommend Edwards Windsor to anyone looking for a trustworthy real estate agent, for both renting and buying!

Ewa Mekina

07:24 05 Mar 20

Trevor Fox from Edwards Windsor was our agent finding tenants for our commercial property.He was very professional and at the same time kept personal contact as well. And was always only a phone call away. Very hard working and always smiling. He has managed to find us new tenants in no time and both, us and tenants are quite happy. Thank you Trevor!

Caprice

22:35 28 Feb 20

Since having moved to Hobart, and especially being a temporary moment for us, the need for a decent family home with all the trappings and an excellent realtor to help us find this was of high priority.The team at Edwards Windsor are fantastic and their property management department top notch, helpful, approachable and always contactable.I also forgot to mention that Danielle your resident asset manager, is an absolute gem and irreplaceable (in our opinion). Danielle is definitely someone you want working within your company. Her personality and professionalism is five star alone!Having been property investors ourselves, we wish we'd had this team for our needs at the time and in a different state!Keep up the great work - it's such a pleasure having you 'on our team!'.Thank you!

Xke C

05:27 20 Feb 20

We used to worry about how the agent handled the problem until we met Kayla. She is a passionate, motivated, professional and knowledgeable person, through daily communication with her, our concerns eased. She could quickly contact other parties to attend the issues, safeguard the interests of both parties in time if any problem occurs. We decided to renew the contract because of her as such an excellent agent who makes home rental simple and enjoyable. Thank you, Kayla!

Marco Marconi

07:24 06 Feb 20

I would like to congratulate Tim Hui after our great experience whilst purchasing our home recently. His demeanour and integrity were absolutely refreshing. We do not hand out 5 star reviews unless they are deserved and we were very impressed with both his ( and the Company he represents ) processes. Bravo Tim you will be highly recommended by us. Thank you. Mark.

Michelle George

07:52 02 Feb 20

Kayla was our agent while we rented for 6 months in West Hobart - What a great experience! Having heard horror stories about renting, we were wary and unsure of what to expect, but Kayla eased our concerns and was prompt and professional at all times. She quickly attended to any issue and was such a bright and happy person to deal with. Would happily recommend her as a wonderful agent!

Guy Kent

09:37 22 Jan 20

We were very impressed with Michael Schofield’s service. Michael kept us well informed during the whole selling process. The end result exceeded our expectations. Well done and thank you Michael.

Melissa Watson

07:39 07 Jan 20

Michael helped us purchase our first home and it was the best experience we could have asked for. After many months to almost a year of searching for the perfect home, Michael was able to find this for us! He made the purchasing experience an excellent, exciting but also a smooth one. Having a smooth transaction was particularly important as we are also expecting our first child. There was minimal stress, information was easily understandable and we had readily accessible communication for any enquiries. I would recommend Edwards Windsor for all real estate needs.

Philip Beattie

02:36 02 Jan 20

I was very impressed by the manner in which my Edwards Windsor agent, Jane Hyland, went about selling my late mother’s property at a very sensitive time for our family. She was informative, diligent and her work ethic was beyond reproach.I have no reservations in forwarding the recommendation that I received when I was searching for an agent to anyone who wishes the selling process to be as painless as possible while still achieving the best market price.

Brianna Skierka

04:10 13 Nov 19

You'll be well looked after if you can get Danielle West as your residential asset manager. We were tenants at one of the properties she looks after and we found her to be efficient, effective and friendly in any issues that arose and with communication

Desiree Lovell

05:55 30 Oct 19

I rented a parking space from Edward Windsor For 4 months whist doing placement in on of they buildings. The staff were helpful, friendly and dealt with my inquiries and concerns promptly. I would recommend them to others.

Dave Simmons

03:41 17 Oct 19

Kayla was outstanding. Help me resolve a very stressful situation with my property. Courteous. Kind. Understanding. Efficient. Thank you very much.

Neal Ames

22:41 09 Oct 19

I have found the property staff at Edwards Windsor to be outstandingly professional. Their focus on ensuring that renters enjoy and are comfortable in their individual properties, whilst also ensuring that owners have confidence that their properties are being managed with care is outstanding. Of particular note is Kayla, who balances the two cohorts exceptionally well. Well done to all for your professionalism.

Rose Sharman

09:35 07 Oct 19

Jane Hyland was terrific when I was selling my property - she made the process so easy for me, but I know she was working very, very hard in the background on my behalf. I couldn't be happier with her service, great communication and follow up. I was very pleased at how quickly the whole sale process happened. Thanks Jane. I highly recommend contacting Jane if you want to sell a property.

Phil Harrington

03:30 23 Apr 19

Andrew Gill looked after my office rental, including overseeing myh vacating the premises at end of lease, in a friendly and professional manner. All communications were prompt and friendly, and I am very pleased to recommend his/EWRE's services.

Bai Catherine

04:07 14 Jul 17

what a rude reception ！never seen an Australian like her. Rude deal with the customer , rude strict face. Never go back again! Bad customer service！ you don't want to handle any foreigner , you don't want foreigners customers , you are decrease the sale for your company . you are loser in life , so give you the face.

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